Fibre MH4G Quizz

From 27 October 2023, Maxis Fibre 30Mbps is no longer offered under the all-new Maxis Home Fibre offer. 

Can I still assign old plan on Maxis Fibre 30Mbps?

• Yes, as customer's premise is still on copper or VDSL infra

• Yes, as customer's address is under HSBA-TM

• Yes, as customer does not want to sign up new Maxis Home Fibre 100Mbps at RM99

• No

Which of the following is not under launch promo for the all-new Maxis Home Fibre offer?

• RM10 for 24-months for Maxis Home Fibre 100Mbps

• RM10 for 24-months for Maxis Home Fibre 300Mbps

• RM10 for 24-months for Maxis Home Fibre 500Mbps

• Free Max WiFi on Maxis Home Fibre 1Gbps

• Free Max WiFi on Maxis Home Fibre 2Gbps

Which of the following is NOT true about Free Speed Upgrade offer?

• Eligible existing subs who are currently on legacy plans (signed up before 5 Oct 2023) are eligible

• Eligible customer can opt in for free speed upgrade via Maxis app

• Eligible customer can enjoy speed upgrade (one level up) and monthly commitment fee remains with no additional charges incurred.

• This free speed upgrade will be offered to customer with a new service contract

Which of the following plan is non-eligible for Free Speed Upgrade offer?

• Maxis Fibre 100Mbps (RM129/mth)

• Maxis Fibre 30Mbps (RM89/mth)

• Maxis Fibre 500Mbps (RM219/mth)

• Maxis Fibre 800Mbps (RM299/mth)

Amy is currently on Maxis Family Fibre 100Mbps. Is she eligible for Free Speed Upgrade offer?

• Yes

• No

I'm currently on Maxis Fibre 500Mbps (RM219/mth). I can upgrade to Maxis Home Fibre 1Gbps at RM249 under Free Speed Upgrade offer.

Is this true or false?​

• True

• False

Ahmad is unable to opt in for Free Speed Upgrade offer via Maxis app. 

How Agent can assist?

• Perform change rateplan (CRP) for customer

• Perform CRP & modify bandwidth in TM portal

• Modify bandwidth in TM portal

• Advice customer to go to Maxis Whatsapp instead

Customer has opted in via Maxis app. What is the SLA for orders completion?​

• Next day

• 3 working days

• 7 working days

• 14 working days

Customer has received SMS and email notification on the successful plan upgrade. However, upon performing speed test, customer is still not getting the new speed yet. 
Which of the following is correct handling?

• New speed will take effect automatically within 48 hours after CRP order is completed, or customer may reboot router to enjoy the new speed.

• Escalate case to check why new speed is not up yet

• Advice customer to wait until next bill cycle date

• Send email to FOS to check if change rateplan is done correctly

I received complaint from Joe; he claims he has not submitted opt in request via Maxis app, however his plan is upgraded without his consent. 

I send an email to the backend agent to performing CRP for Joe's MSISDN. Is this correct handling?

• Yes

• No