Mystery Audit

Mystery Audit

Professional Development

15 Qs

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Mystery Audit

Mystery Audit

Assessment

Quiz

Life Skills

Professional Development

Practice Problem

Medium

Created by

Amar Nath

Used 12+ times

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15 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

During a Demo the Relationship Manager should ?

Highlight the exterior & Interior features as per the Demo sequence

Seek queries from the customer and answer them

Explain the benefits of purchasing a Tata Vehicle over competition

All of the above

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What must Relationship Manager do at the end of the showroom visit ?

whatsapp business card to customer

send the brochure to the customer on whatsapp

Thank the customer for visiting the showroom & escort to the exit

Handover business card, give brochure, send thank you sms, and escort to the exit

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

The showroom hostess has to attend the customer within ?

10 Secs

30 Secs

20 Secs

15 Secs

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Relationship Manager needs to present the visiting cards with both the hands ?

True

False

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

The capturing of walkin customer's vehicle name, contact number, and model is to be captured by ?

Security Guard

Showroom Hostess

TD Administrator

CA

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Relationship Manager should explain the overall price of the vehicle and the break up of price ?

True

False

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

In the process of closure process what is the correct order of the process ?

Tentative booking Date, Delivery date checked, customer informed of EDD, price quotation handover

price quotation handover, customer informed of EDD, Tentative booking Date, Delivery date checked

customer informed of EDD, Tentative booking Date, Delivery date checked, price quotation handover

All of the above options are correct

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