Mystery Audit

During a Demo the Relationship Manager should ?

• Highlight the exterior & Interior features as per the Demo sequence

• Seek queries from the customer and answer them

• Explain the benefits of purchasing a Tata Vehicle over competition

• All of the above

What must Relationship Manager do at the end of the showroom visit ?

• whatsapp business card to customer

• send the brochure to the customer on whatsapp

• Thank the customer for visiting the showroom & escort to the exit

• Handover business card, give brochure, send thank you sms, and escort to the exit

The showroom hostess has to attend the customer within ?

• 10 Secs

• 30 Secs

• 20 Secs

• 15 Secs

Relationship Manager needs to present the visiting cards with both the hands ?

• True

• False

The capturing of walkin customer's vehicle name, contact number, and model is to be captured by ?

• Security Guard

• Showroom Hostess

• TD Administrator

• CA

Relationship Manager should explain the overall price of the vehicle and the break up of price ?

• True

• False

In the process of closure process what is the correct order of the process ?

• Tentative booking Date, Delivery date checked, customer informed of EDD, price quotation handover

• price quotation handover, customer informed of EDD, Tentative booking Date, Delivery date checked

• customer informed of EDD, Tentative booking Date, Delivery date checked, price quotation handover

• All of the above options are correct

In how much time should a follow up call after the showroom has left the showroom ?

• 48 Hrs

• 24 Hrs

• 8 Days

• None of the above

Which of the following options would you choose at the end of the test drive ?

• Summarize the test drive as per the TD Talk

• Explain the benefits of purchasing a Tata vehicle over the competition

• Mark the test drive done by verifying TD Otp

• Say Good Bye to the customer

What is the role of Finance Executive ?

• Explain the available finance options

• The list of documents required should be explained

• The finance quotation and document checklist have to be handed over

• Explore multiple financier to assist the customer with loan approval

• All of the above