The inner brain, and more precisely the amygdala, is responsible for triggering the:

• Emotional feelings
• Thinking
• Analyzing
• All are correct

The ability to monitor and understand emotions, and to use it to guide actions and promote growth is called:

• IQ
• EQ
• SQ
• RQ

The ability to fully understand oneself and to use that information to manage emotions productively , defines:

• Empathy
• Social Expertness
• Self-Awareness and Self-Control
• Personal Influence

Which of the following is not a competency under Self-Awareness

• Knowledge of self
• Accurate self-assessment
• Empathy
• Self-confidence

The lack of self-awareness can cause you to:

• not realize your worth in the company
• Be Happy
• Connect with people
• All of the above

Which of the following is not a communication style:

• Aggressive
• Passive
• Assertive
• Easy going

Which of the following are techniques that can improve your skills at feeling empathy?

• Listen first
• Stand in their shoes
• Find common ground
• All of the above

To become a better listener you should

• Avoiding interruptions
• Avoiding offering advice
• Respond appropriately
• All are correct

Why is managing emotions important?

• Because you want to avoid embarrassment
• Because you don’t want to allow emotions to use you to create a bad outcome
• Because you don’t want to be vulnerable at work
• Because showing the undesirable emotions at work isn’t professional

When it comes to decisions, the emotions:

• Have nothing to do with them
• Always play the key role
• Always distract you from choosing the right one
• Can help you make sound decisions