SEATJET // FLIGHT ATTENDANT CHECK

What's your ID?

(a)  

There was a violent passenger on board, what are your actions?

• Engage in a physical altercation with the passenger
• Call MR's

• Call HR's

• Offer the passenger free drink to calm them down

Boarding has ended. Your actions?

• Close the doors of the aircraft, then follow the instructions of the senior flight attendant

• Take the flight attendant's seat

• Stay in the waiting area
• Go to the baggage claim area

Passenger require more food or food of a different class of service, your actions?

• Ban due to flight disruption

• Silently leave

• Give food of the right class and leave silently

• To explain that it is impossible if it does not help - kick

What kind of music should use on:

A - Boarding?

B - Cruise?

• A

  POP

• A

  Jazz

• B

  Heavy Metal

• B

  Jazz

What benefits can you bring to our airline?

Do you agree the Seatjet's rules?

• Yes

• No

Choose the offer that is best suited for meeting passengers during boarding:

A - Welcome aboard!

B - We are glad to see you on our board!

C - Welcome! We hope that you will enjoy our flight, because we will do everything possible for this.

D - Hi!

• A

• B

• C

• D

Answer explanation

Brevity is the sister of talent. Remember that.

After parking the plane and opening the doors, what will you do before inviting passengers to exit?

• I will invite passengers to the exit

• Get off the plane and wait for the senior flight attendant to invite the passengers, then escort them

• Go for a walk

• Go to home

After all the passengers have left, what are your actions?

• Start boarding the next flight

• Wait for the server to shut down