4. Communicating for Success

It is especially important in cosmetology, where ___ is the cornerstone of success.

• education
• skill
• efficiency

• customer service

Most of a stylist’s achievements will depend on his or her ability to ___ successfully with a wide range of people

• interact
• avoid
• isolate
• communicate

When you are a good ___, you are fully attentive to what other people are saying.

• believer

• listener

• communicator

• helper

Project a ___ demeanor at all times.

• professional

• harsh

• playful

• annoyed

___ is the act of successfully sharing information between two people (or groups of people) so that the information is understood.

• effective speech

• effective listening

• Effective communication

• Ineffective communication

Every new client should fill out a ___, also called a client questionnaire, consultation card, or health history form.

• client intake form

• Communication chart

• Client consultation

• hygience sheet

Allergies or sensitivities must also be noted, highlighted, and documented on the ___ the client’s permanent progress record of services received, results, formulations, and products used during the service or purchased.

• service record card

• history sheet

• client intake form

• Record sheet

For example, a person may be categorized as having a ___ if simple and sophisticated clothing, monochromatic color, and no bright patterns are preferred. A person who prefers ___ in her clothing would likely want a simple, elegant, and sophisticated look with respect to her nails, makeup, and hair

• classic style
• bohemian style
• punk style
• vintage style

The ___ is the communication with a client that determines the client’s needs and how to achieve the desired results.

• consumer conversation
• patient discussion
• customer negotiation
• client consultation

Have a ___ of your work on hand

• portfolio

• swatch

• intake form

• copy