Front Office Revision

Who invented telephone in 1876

• Alexendar Graham Louis

• Alexander Stephen Louis

• Alexender Graham Bell

• Alexender Stephen Louis

It is responsible for greeting guest, checking in and out and delaing with guest' enquires

• Receptionist Department

• Front Office

• Housekeeping

• Back Office

It is responsible for the meals, drinks, and events.

• Food and Beverage Department

• Restaurant Department

• Waiter Department

• General Manager

Arrange four phases of emergency correctly

• Mitigation, Preparedness, Recovery, Response

• Preparedness, Mitigation, Recovery, Response

• Preparedness, Mitigation, Response, Recovery

• Mitigation, Preparedness, Response, Recovery

Which situation for medium risk

• Badly injured

• Scatch wounds

• Broken bones

• Death

What form is this

• Maintenance Repair Form

• Registration Form

• Reservation Form

• Review Form

Hotel concierge can do for you except..

• Save your money

• Get ticket for you

• Help with special needs

• Check in and check out

What is the primary role of a hotel's General Manager (GM)?

• Handling guest check in and check out

• Overseeing daily hotel operations

• Managing the hotel's finances

• Designing marketing campaigns

Which of the following is NOT a common service offered by hotel concierge?

• Arranging transportation for guest

• Booking tours and excursions

• Handling guest check in and check out

• Providing restaurant recommendations and reservations

What are the standard grooming of shirt for front office staff?

• Always use deodarant

• No tailored styles, must be an appropriately sized standard fit

• Polished black sensible shoes

• Neat clean hands and finger nails