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Refresher Quiz
Quiz
•
English
•
University
•
Practice Problem
•
Medium
Jemelda Gibson
Used 59+ times
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20 questions
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1.
MULTIPLE SELECT QUESTION
1 min • 1 pt
Remember to always ask how much medication the patient has on hand prior to setting up their delivery to help you make your shipping determination. If the patient has a week or more of medication you should always ship BM with a delivery date out ___ days.
5 Days
3 Business Days
7 Business Days
2.
MULTIPLE CHOICE QUESTION
1 min • 20 pts
__________ is known as Standard Delivery in which there are little to no shipping charges to the member.
Notes:
Patient must provide a physical shipping address and not a P.O. Box address.
The system automatically determines the best method for shipping.
Do not quote a turnaround time for this method. (cost is roughly $8.00)
Saturday Delivery
UPS Next Day AM
Best Method
UPS Next Day Early AM
3.
FILL IN THE BLANK QUESTION
1 min • 20 pts
True or False : (UPS Next Day AM)Delivered the next business day AFTER order has processed. Guaranteed delivery time by UPS is by 12:00PM in most zip codes.
4.
MULTIPLE CHOICE QUESTION
30 sec • 20 pts
Shipments are NOT normally set up for Saturday delivery unless requested by management or the patient. What method is this ?
Same Day Courier
Best Method UPS
UPS Next Day AM
Saturday Delivery
5.
FILL IN THE BLANK QUESTION
1 min • 20 pts
True or False : (UPS Next Day Early AM) Delivered the next business day AFTER order has processed. Guaranteed delivery time by UPS is as early as 8:30AM and as late as 2pm. (Limited Zip Code coverage and not all Zip Code destinations are guaranteed by 8:30AM.) Expedited Delivery tool must be used. These requests should be approved by an authorized approver. (RPH, Lead, Supervisor)
6.
MULTIPLE CHOICE QUESTION
1 min • 20 pts
Delivered the same business day AFTER order has processed. Order is shipped by courier service and/or commercial flight. Warm transfer all same day courier deliveries to Cares team Ext: 103-7326 unless COE Medication then follow COE process. Expedited Delivery tool must be used. What Shipping Choice AM I ?
Saturday Delivery
UPS Next Day Early AM
Same Day Courier
Best Method UPS
7.
MULTIPLE CHOICE QUESTION
30 sec • 20 pts
During the Simple Refill Process, You are to Advise the patient what... ?
How's Your day going ?
One second while I retrieve your order
”Please give me a moment to retrieve your order.”
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