CD CS Quiz

CD CS Quiz

10 Qs

quiz-placeholder

Similar activities

LADS

LADS

University

10 Qs

Pop Quiz WB1121

Pop Quiz WB1121

Professional Development

13 Qs

Evaluasi Pertemuan 12 DRPL TI-3B

Evaluasi Pertemuan 12 DRPL TI-3B

University

15 Qs

Review Unit 10 Keep Healthy

Review Unit 10 Keep Healthy

8th - 9th Grade

15 Qs

Traffic sign

Traffic sign

6th Grade

14 Qs

Limited-Effects To Critical Cultural Theories

Limited-Effects To Critical Cultural Theories

University

10 Qs

Telephone English

Telephone English

Professional Development

10 Qs

PowerPoint IMiL Quiz

PowerPoint IMiL Quiz

Professional Development

13 Qs

CD CS Quiz

CD CS Quiz

Assessment

Quiz

Practice Problem

Easy

Created by

Hailie McCarthy

Used 2+ times

FREE Resource

AI

Enhance your content in a minute

Add similar questions
Adjust reading levels
Convert to real-world scenario
Translate activity
More...

10 questions

Show all answers

1.

REORDER QUESTION

1 min • 10 pts

What is the call flow on a service call? (Reorder from first to last)

Assist Customer

Overview

Xsell/Efin

Verification

Greeting

2.

REORDER QUESTION

1 min • 10 pts

What is the call flow on a retention call? (Reorder from first step to last step)

Resell efforts/Efin

Verification

Probing

Greeting

Overview

3.

REORDER QUESTION

1 min • 10 pts

What is the call flow on a check eligibility call? (Reorder from first step to last step)

Close

Explain how to bill

Greeting

Verification

Confirm Provider Participation

4.

REORDER QUESTION

1 min • 10 pts

What is the call flow on a MOP Append call? (Reorder from first step to last step)

Overview

Determine Plan

Greeting

Verification

Confirmations

Disclosure

Consent to Solicit

Send Gift Card

Cross Sell

Efin

Ez Pay

Masking for a MOP

5.

REORDER QUESTION

1 min • 10 pts

What is the call flow for an Ad Hoc call? (Reorder from first step to last step)

Consent to solicit

Cross sell

Efin

Greeting

Determine Eligibility

Collect Mailing Info.

Mask for billing info.

Overview

Determine Plan

Confirmation

Disclosure

6.

MULTIPLE CHOICE QUESTION

30 sec • 10 pts

Which answer is considered an affirmative confirmation?

Yes

Okay

Sure

Yep

7.

DRAG AND DROP QUESTION

1 min • 10 pts

Which fields are required to correctly verify an account (except for check eligibility calls)?​ ​ ​ ​ (a)   ​ (b)   ​ (c)   ​ (d)   ​ (e)  

Name
Address
DOB
Phone #
Email
Member ID #
Social Security #

Access all questions and much more by creating a free account

Create resources

Host any resource

Get auto-graded reports

Google

Continue with Google

Email

Continue with Email

Classlink

Continue with Classlink

Clever

Continue with Clever

or continue with

Microsoft

Microsoft

Apple

Apple

Others

Others

Already have an account?