CX Workshop Quiz

What does DLSE stand for?

• Digital Lifecycle Savings Engagement

• Digital Lifecycle Selling Engagement

• Digital Lifecycle Selling Experience

• Digimon Lovers, Supporters & Enthusiasts

What is the motion where the engagement is focused on customer outcomes and serves as a foundation for Customer Success?

• Lifecycle Salesmanship

• Lifecycle Selling

• Lifecycle Sports

• Lifecycle Support

What is the matrix you create in DLSE where activities within the engagement are defined with role assignments and status?

• Informed Matrix

• Consulted Matrix

• Accountability Matrix

• Responsibility Matrix

(Choose 2) Following the DLSE process will result in:

• Better stakeholder alignment

• Additional Discount

• 100% Win Rate

• Decelerated Outcomes

Which deals should be registered in DLSE?

• Strategic Opportunities with Key Accounts

• Small Opportunities

• Supply and Delivery Opportunities

• All Opportunities

(Choose 2) Lifecycle Selling is all about:

• Customer Outcomes

• Increased Profitability

• Role Clarity

• Additional Discounts

Which roles should we share the Responsibility Matrix to? (Choose 3)

• Supply Chain Manager

• Vendor Manager

• TM/TL

• Customer Success

How many levels does Success Tracks offering have?

• 1

• 2

• 3

• 4

_____ is the customer dashboard showcasing the customer's inventories, licenses, adoption progress, relevant learning materials, among others.

• CX Cloud

• XC Cloud

• PX Cloud

• XP Cloud

PX Cloud benefits us in what ways? (Choose the correct answers)

• Guaranteed Renewals

• Visibility on Customer solutions

• Share timely and customized learning resources to customers

• Gain insights from customer's adoption