UNIT 3 QUALITY

A ........................ approach to new ideas is to be welcomed but you do need a strong element of imagination as well.

• physical

• logical

• judgmental

• fundamental

I'm writing to inform you that we can't accept your delivery ........................our quality control department has found some problems.

• because

•  

  but

• so

• because of

The CD player which I bought from the market yesterday was a bargain, but when I got home, it didn't work! It was ........................, so the next day I took it back.

• faulty

•  

  reliable

• down-market

• up-market

Before these articles leave the factory to be forwarded to the retailer, each one is thoroughly................

• looked at

• seen

• appraised

• inspected

The whole look of the shop front is ........................ by the introduction of bright colors.

• engrossed

• enhanced

• enlarged

• enveloped

The reason why I always buy my clothes at this store is because all the ........................ they sell are of very high quality.

• standards

• brands

• species

• types

Before the product is put on the market, the company must ........................ whether it complies with safety standards.

• ascertain

• ask

• calculate

• argue

I only paid €30 for these shoes but they're really good and comfortable. They were great......................

• standard of service

• poor service

• discounted prices

• value for money

Businesses believe international standards can help them to .........................their exports.

• increase

• reduce

• improve

If for any reason customers do not like the item they have bought, they always ........................ and get a refund.

• take it back

• hold it back

• keep it back

• give it back