LESSON 4
Authored by Ms Alaali
Social Studies
Professional Development
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5 questions
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1.
MULTIPLE SELECT QUESTION
30 sec • 1 pt
Ways of actively listening
Interrupt the customer
Don't ask Ask Open-Ended Questions
Give Undivided Attention
Reflect and Clarify
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Reflective listening involves summarizing or paraphrasing the speaker's words.
True
False
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
The most appropriate method for resolving a conflict is...
Phone call
social media
SMS
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
A standard is a level of quality or achievement, especially a level that is thought to be acceptable
True
False
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
The purpose of taking on new challenges and adapting to change is to Increase Efficiency and Productivity
True
False
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