SCM CHAPTERS 6-10 MCQ REVIEWER

Implementation of total quality management (TQM) in a firm:

• must follow a rigid, predetermined process to be successful.

• involves some lower-level managers and all senior executives.

• takes from 3-5 years

• is a bottoms up process, with senior management involved only in the final phase.

Goalpost quality conformance differs conformance differs from absolute quality conformance like

• "generally= differs from <always."

• "range" differs from "point"

• "probable" differs from "certain"

• "many" differs from "one"

The quality cost of prevention is:

• exampled by the cost of servicing warranties.

• refers only to zero-defect programs.

• an upstream cost.

• a downstream cost

Typically, as prevention costs increase, other costs of quality:

• are not affected.

• change, but the direction cannot be predicted.

• increase, but at a slower pace.

• decrease.

Examples of the quality cost of prevention include all of the following, except:

• tuition for external training.

• additional tolerance controls for machinery.

• depreciation of a training room.

• an annual award for lowest rework rate.

Appraisal costs are incurred to measure and analyze data to test product or service in conformity to specifications, but not to:

• reduce error or prevent recurrence of error.

• change procedures.

• change policy.

• check on quality standards.

The key difference(s) between internal failure cost and external failure cost is (are):

• when the cost happens.

• where the cost happens.

• both when and where the cost happens.

• whether the cost happens.

Which one of the following is not listed as a practice that successful TQM firms use to ensure having quality suppliers?

• forming long-term relationships with suppliers as working partners.

• setting measures that truly reflect the needs and expectations of suppliers.

• reducing the supplier base.

• selecting suppliers based on price and their capability and willingness to improve quality, cost, delivery, flexibility, and for their dedication to continuous improvement.

Conformance to a quality specification expressed as a specified range around a target is

• endzone conformance.

• target conformance.

• goalpost conformance.

• absolute quality conformance.

Conformance that requires all products or services to meet exactly the target value with no variation allowed is

• endzone conformance.

• target conformance.

• goalpost conformance.

• absolute quality conformance.