Pre-Assessment

AWD function used for answering client requests sent in online from VOL

• Simple

• Statement

• Internet

• Correspond

For an internet item, if the client already called CCC and received the answer, the processor should change the work status to _____.

• Reject

• NoPush

• Processed

• Fixed

What status is used to complete the internet items and sent it to Quality?

• INTNT_CORR

• CORR_INTNT

• COMP_INTNT

• INTNT_COMP

Aside from the Client Profile, which information in AgileNet should be checked at the beginning when working on Internet work items? Select two.

• Contact History

• Beneficiary Details

• Image Display

• Transaction History

Select all that apply. If a client wants to close their account, where should we direct them?

• Group

• FA

• VOL

• CCC

If Loan Modeling System works on an account, can a processor assumes that loans are allowed?

• Yes

• No

Font Format for Encorr Letter

• Arial,11

• Times New Roman, 10

• Arial 10

• 
  Times New Roman, 11

Due to record limitation, Correspondence can only be able to provide records for the past ___ years.

• 5

• 10

• 15

• 20

Client is asking for investment information about his account, refer to:

• CCC

• FA

• VOL

Select all that apply. What tools should be checked if a client asks for a withdrawal request update?

• Consolidated Search to check for additional related packages

• Image Display for confirming if the form was received

• Transaction History to see if the requested amount has been processed

• Contact History to verify if client already called in