Process Related Assessment

Q. TD should be given to the customer minimum of....Km and at least....Min.

• 5Km & 10Min

• 5Km & 20Min

• 10Km & 20Min

• 10Km & 10Min

Q. At which temperature we have to set the AC before giving the Test Drive?

• 23 Degree

• 21 Degree

• 18 Degree

• 20 Degree

Q. Which feature we have to explain to the customer in TD while driving in Straight Road? (Multiple Answers)

• Power

• Corner Stability Control

• Dual Path Suspension

• 5-Speed Manual Transmission

Q. Does TD route map is mandatory in every TD car?

• Yes

• No

Q. The capturing of the walk-in customer's vehicle name, contact number and model is to be captured by?

• Security Guard

• Showroom Hostess

• TD Administrator

• CA

Q. CA should explain the overall price of the vehicle and the break-up of price to the customer. Statement is True or False?

• True

• False

Q. In the process of closure process what is the correct order of the process?

• Customer Informed EDD, Tentative booking date delivery date checked, Price quotation handed over

• Price quotation handed over, Customer Informed of EDD, Tentative booking date delivery date checked

• Tentative booking date delivery date checked, customer informed of EDD, Price quotation handed over

• All of the above options are incorrect

Q. In how much time should a follow up call after the customer has left the showroom?

• 48hrs

• 24hrs

• 8days

• None of the above

Q. What is the methodology for demo of the vehicle?

• Top Down Approach

• 360 Degree View

• Left to Right Approach

• Right to Left Approach

Q. CA needs to present the visiting card with both hands. Statement is True or False?

• True

• False