NSW HWS

The height of the tank is

• 5.1 ft tall

• 5.2 ft tall

• 2.5 ft tall

• 5.5 ft tall

The diameter of the tank is

• 505 mm

• 555 mm

• 501 mm

• 502 mm

If the customer has a heat pump that he brought 20 years ago, s/he is eligible for the upgrade

• Yes

• No

If an assessor has visited the customer before we

• Can book him

• Cannot book him

• Confirm what the previous assessor said and book

• Confirm what the previous assessor said and not book

If the customer wants to relocate the HWS outside

• S/he will be charged

• S/he will not be charged

• S/he might or might not be charged

If there is a fan on top or beside the tank

• Customer is not eligible

• Customer is eligible

If customer works from home

• S/he is not eligible

• S/he is eligible

• If they have proper documentation they might be eligible

Customer will be charged extra for relocation if the distance of the relocation is

• Within 3-5 ft

• Within 10 ft

• Will not be charged

• More than 3-5 ft

If the customer has an HWS that runs both on gas/solar and electricity

• Customer will be eligible

• Customer will not be eligible

• S/he will be eligible if they remove the gas/solar

If customer wants to relocate outside we have to

• confirm space and ventilation

• Not confirm space and ventilation