Level 1 - Troubleshooting Quiz

Level 1 - Troubleshooting Quiz

5 Qs

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Level 1 - Troubleshooting Quiz

Level 1 - Troubleshooting Quiz

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Practice Problem

Hard

Created by

Eric Jones

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5 questions

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1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which of the following is the third step in the troubleshooting process?

Research
Identify the problem
Back up the system
Test the theory

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What should be done before making any changes to a system during the troubleshooting process?

Update drivers
Perform regular maintenance
Back up the system
Run diagnostic tools

3.

FILL IN THE BLANK QUESTION

30 sec • 1 pt

What is the term used for turning a problem over to someone with more skills and knowledge in solving issues when you cannot identify the cause of the problem or if it is beyond your ability or responsibility to fix?

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which of the following steps involves checking the manufacturer's website and using diagnostic tools to gather more information about the problem?

Research
Identify the problem
Back up System
Test the theory
Test the solution

5.

MULTIPLE SELECT QUESTION

30 sec • 4 pts

Select all the actions that can be part of the "Identify the problem" step in the troubleshooting process

Ask the user to describe the problem or symptoms
Check for error messages
Perform regular maintenance
Review system and application log files
Attempt to duplicate the problem