Level 1 - Troubleshooting Quiz

Which of the following is the third step in the troubleshooting process?

• Research
• Identify the problem
• Back up the system
• Test the theory

What should be done before making any changes to a system during the troubleshooting process?

• Update drivers
• Perform regular maintenance
• Back up the system
• Run diagnostic tools

What is the term used for turning a problem over to someone with more skills and knowledge in solving issues when you cannot identify the cause of the problem or if it is beyond your ability or responsibility to fix?

Which of the following steps involves checking the manufacturer's website and using diagnostic tools to gather more information about the problem?

• Research
• Identify the problem
• Back up System
• Test the theory
• Test the solution

Select all the actions that can be part of the "Identify the problem" step in the troubleshooting process

• Ask the user to describe the problem or symptoms
• Check for error messages
• Perform regular maintenance
• Review system and application log files
• Attempt to duplicate the problem