IT License To Work 2024

Which is our Customer App Icon?

(You can choose 1 or more)

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Beginning from Jan 2024 which is our authorized software allowed to be installed in outlet PC?

(You can choose 1 or more)

• WhatsApp Desktop

• KingSoft WPS

• CCleaner

• iVMS

Which equipment naming format is incorrect?

(You can choose 1 or more)

• NY-BJPC01

• LWM-MLNB22

• YN-PJNAS01

• DR-DDNB25

Alan from Application Team this month performing AES update, all outlet managed to update except LWLW outlet failed, this is new outlet just open last week. What should you do to assist him?

• Check counter PC name, make you is LW-LWPC11.

• Run this registry script

  Windows Registry Editor Version 5.00

  [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\System]

  "LocalAccountTokenFilterPolicy"=dword:00000001

• Run this registry script

  Windows Registry Editor Version 5.00

  [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\PasswordLess\Device]

  "DevicePasswordLessBuildVersion"=dword:00000000

• Check counter PC storage available size is it enough.

When setting up a new PC, what is the DNS should be added to?
(You can choose 1 or more)

• 8.8.8.8

• 202.188.0.133

• 10.10.1.26

• 172.18.10.10

• 1.1.1.1

Outlet feedback Room 1 faulty, when you onsite you found this error "Video device was unplugged". You click disconnect the scanner and reconnect back to PC it was resume back. Unfortunately, after 2 days it happened again. What action should you take to permanently resolve this issue?

• Diagnose the USB cable is it should change new cable.

• Ask the user just to unplug the scanner and reconnect.

• Advice users click on the "RELOAD SCANNER" button

• Restart PC.

When outlet staff tell you outlet line is very slow. What question should you ask back for checking.

(You can choose 1 or more)

• Did you connect with WIFI?

• Which system you experince slow?

• Which phone line was slow?

• Can you explain in more detail what your problem is?

Amy was newly joined DRGD, she WhatsApp you and complained printer no ink. What should you do?

• 1. Take a photo of the printer ink tank to share with you.

• Ask her to go to buy ink and refill the printer.

• Ask her to take up the printer and shake it.

• You reply will send the ink to her tomorrow.

You just bought a new 500GB SSD to replace laptop faulty harddisk, which is the correct partition should you set?

• C : 358,400 MB

  D : 153,600 MB

• C : 512,000 MB

• C : 481,280 MB

  D : 30,720 MB

• C : 256,000 MB

  D : 256,000 MB

Below which statement is acceptable practice?

(You can choose 1 or more)

• Tom brough a printer in the morning on 8.3.2023 10am. He sticks on the asset tag and updated inventory system on 8.3.2023 6pm.

• Miki brough a brand-new monitor this morning, she worried that she forgot to update into system, therefore she records it in her excel file.

• Joanne today visits outlet A and found their laptop encounter some unknow performance issue, therefore she check in this laptop from system and brought it back to office for do further diagnose.

• Every year Alan will perform audit check against inventory for outlet A, as usual every time audit he will check in 5 to 10 faulty scanners on system