Chp 10 Review

32. Broad Street Productions has its own network site where employees can post pictures, personal notes, accomplishments, and network with employees in other offices and other countries. When employees use this site, what needs are they meeting?

• Social

• 1. Self-actualization

• Physiological

• Esteem

32. Dani’s Glass Shop sells handmade glass objects produced by her employees. She pays the employees a set amount for each piece they produce regardless of the amount of time it takes. She pays them on a ____.

• 1. Commission plan

• 1. Quota compensation system

• 1. Wage system

• 1. Piece-rate system

32. The Hawthorne studies concluded that _____.

• 1. employees only work for their pay and nothing else matters

• 1. employees’ motivation to work is influenced by human factors

• 1. employees work faster if they are given a standard goal of output to meet

• 1. employees work better in good lighting

32. By providing medical, dental, vision, and retirement benefits to employees, Google is satisfying which need on Maslow’s hierarchy?

• Esteem

• Social

• Safety

• 1. Self-actualization

32. One of Herzberg’s motivation factors is _____.

• Pay

• Job security

• Supervision

• Responsibility

32. Vince, a supervisor at a hardware store, continually monitors employees’ performance and often goes into the stockroom to make sure they are working. He reprimands employees who talk to one another while working the registers, even if no customers are present, and surveys the breakroom to ensure employees do not take longer breaks than allotted. Vince most likely uses _____ assumptions when dealing with employees.

• 1. Theory Y

• 1. Theory Z

• 1. Theory P

• 1. Theory X

32. Target holds morning meetings which gather all employees together briefly. During the meeting, the manager acknowledges employees who excelled in their work the previous day. This daily praise session is based on the theory that rewarded behavior is likely to be repeated and that punished behavior is less likely to recur, and is called _____.

• 1. Equity theory

• 1. Theory Y

• 1. Reinforcement theory

• 1. Expectancy theory

32. ____ is a theory of motivation suggesting that employees are motivated to achieve goals that they and their managers establish together.

• 1. Expectancy theory

• 1. Goal-setting theory

• Management by objectives (MBO)

• 1. Participative leadership

32. Gerald, a former captain in the U.S. Army, now owns a consulting firm. The culture in the organization is very formal and there is a traditional chain of command. This company likely has a(n) _____.

• 1. Clan culture

• 1. Market culture

• 1. Hierarchical culture

• 1. Adhocracy culture

32. An organization that values loyalty and personal relationships within the company likely has a(n) ______.

• 1. Clan culture

• 1. Market culture

• 1. Hierarchical culture

• 1. Adhocracy culture