Introduction to Hospitality Industry

The word hospitality comes from an old French term “hospice” meaning

• To provide food for travelers

• To provide shelter for travelers

• To provide activities for travelers

• To provide transportation for travelers

Which of the following is the segment under the Hospitality Umbrella?

• Oil and gas

• Recreation

• Lodging

• Assembly and event

The characteristic of the hospitality industry is the quality of services depends on who provides them and when, where and how. This characteristic refers to

• Variability

• Perishability

• Inseparability

• Intangibility

The characteristic of the hospitality industry is the services cannot be seen, tasted, felt, heard or smelled before purchase. This characteristic refers to

• Variability

• Perishability

• Inseparability

• Intangibility

The characteristic of the hospitality industry is services cannot be stored for later sale or use. This characteristic refers to

• Variability

• Perishability

• Inseparability

• Intangibility

The characteristic of the hospitality industry is that the services provided by people to consumers can not be detached from the service provider. This characteristic refers to

• Variability

• Perishability

• Inseparability

• Intangibility

Which of the following personal characteristics, abilities and skills needed in the hospitality industry?

• Teamwork

• Communication

• Honesty

• Decision making

The hospitality industry has a tremendous impact on the economy by ____.

• allowing professional associations to organize and direct employees

• creating complex options for businesses

• encouraging employees to meet customer needs

• providing jobs for millions of people

What is the major reason all segments of the hospitality industry must work together?

• To give chains and franchises equal opportunity

• To ensure that both single- and multiunit businesses are involved

• To successfully meet customer needs

• To provide customers with minimum comforts and impressions

When is the next "Visit Malaysia Year" to be held?

• 2024

• 2025

• 2026

• 2027