Active Power

What are two main platforms we use to confirm active power? (Select all that apply)

• Southern Energy

• Duke Energy

• Southern Company

• Duke Company

Where is Southern Company used? (Select all that apply)

• Arkansas Power

• Mississippi Power

• Alabama Power

• Georgia Power

Where is Duke Energy used? (Select all that apply)

• West Virginia/Virginia

• North Carolina/South Carolina

• Ohio/Kentucky

• Indiana/Florida

To report an outage easier and faster, you can?

• There is not program to enroll in

• Enroll in outage alerts

• Enroll in Billing & Payments

• Sign up for outage credits

What information would you choose to find an outage location?

• SSN or Tax ID

• Account number

• Phone number or zip code

• Meter number

If you are not able to confirm the active power on the address, would you need to consider any other address?

• NO

• YES

• Depends on the account

If I have an account that is in California where can I can confirm active power?

• With the local office

• We can't

• Outage report

• Only if they are in Southern California

What would you be able to find in the search results? (Choose all that apply)

• Their SSN

• Street Number

• Account Number

• Phone Number