TRIVIA CLARO
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Professional Development
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14 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Cliente quiere comprar GB para seguir navegando, qué gestionas?
Realizas la venta
Indicas portal de compras
Le activas un pack gratis
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Cliente quiere comprar GB para seguir navegando, QUE TIPIFICACIÓN USAS?
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Un cliente se comunica para NOMINAR su nueva línea ya que intentó desde el *22# y no lo pudo realizar, cual es tu gestión?
Realizo la nominación desde STL IVR22
Le indico que vuelva a probar en 24hs
Lo derivo con Técnica para que lo puedan ayudar
Le indico que compre otro SIM
4.
FILL IN THE BLANK QUESTION
1 min • 1 pt
Para tipificar una consulta de NOMINACION es GENERALES - _________ - OTRAS
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Cliente recibió un equipo por delivery y no le funciona, cuál es tu gestión?
Verifico el estado del IMEI en OTROS - NROS NEGATIVOS
Habilito el equipo desde Procesar Pedidos Por Delivery
Le informo que se acerque a un CAC para habilitarlo
Le informo que el equipo está habilitado que debe realizar un cambio de SIM
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Para tipificar un equipo recibido por delivery + habilitación, usas:
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Cliente se comunica para dar de baja su abono y pasar a PP, a qué rotativa derivas?
750350
750370
750251
750252
750258
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