Workplace Communication Quiz

A form of workplace communication can be

• the use of emails

• the use of text messages

• verbal

• All of the above

Companies understand that good communication is important for them

• succeeding

• running smoothly

• increasing productivity

• All of the above

Good communication in the workplace

• decreases workers morale and leads to lower job satisfaction

• increases workers morale and leads to higher job satisfaction

• causes conflicts and misunderstanding

When communicating at work, clarification by the listener can be accomplished by

• demanding information in writing

• summarizing what the speaker said and/or by asking questions

• repeating everything the speaker has said

• None of the above

When communicating with others at work, you should

• not pay attention to the speaker's body language or gestures

• try and do most of the talking

• pay attention to the speaker's body language or gestures

• None of the above

In order to make sure your message at work is to the point and clear, you should first

• think about what you want to say

• blurt out what comes to your mind

• write everything down and study it

• All of the above

In the workplace, it is important to make sure your message

• has extra details and information, even if they are not important

• is clear, direct, and concise

• is vague and unclear

• None of the above

A key component to effective communication in the workplace is

• being loud

• talking a lot

• being an active listener

• All of the above

In order to show you are receiving the message from the speaker, a good listener will use the appropriate body language and/or gestures such as

• eye contact

• smiling

• nodding

• All of the above

One of the most common communication barriers in the workplace

• is physical

• are the different languages that are spoken

• are emotions

• None of the above