digital technologies - lecture knowledge

how "pull" method in commuication is used

• used to deliver large volume of information

• Send to specific receiver, who needs this information

• to multidirectional exchange of information

which manner we should apply in email communication?

• play ping-pong

• Consider if you should send e-mail

• CC: to everyone

• upload all possible attachments that have sth in common with the case

„Social ...” – „small talk” at the beginning and at the end of an email

Is confirming that you received the message obligatory?

• yes

• no!

• no, but may be helpfull

which points define purposes and goals?

• Describe business objective

• Define communication purpose

• What do we want audience to feel

• What do we want audience to do

which appropriate communication channels make people involved?

• Email

• Video conference or townhall

• Webinar or seminar

• Dialogue-based meeting like Team meetings or 1:1 meetings

what feedback should not contain?

• What interlocutor should stop doing

• What interlocutor should begin to practice

• What I would like interlocutor to continue

• harsh criticism

how not to criticise:

• Show bad elements

• Be specific, avoid generalities

• Be empathic

• Keep calm, control your voice

• Critique the person, not a behaviour

A goal is a ..., or something that you want to achieve

SMART is:

• Specific

• Miserable

• Ambitious

• Realistic

• Time bounded