Acknowledging Customers and Each Other

Per the Workday training, what % of communication is non-verbal?

• 80%

• 44%

• 93%

• 60%

it's not just what you say but

What does it mean to be situationally aware?

• Being completely oblivious to one's surroundings
• Only focusing on the positive aspects of a situation
• Having a narrow perspective and ignoring potential risks
• Being conscious of one's surroundings and understanding the potential risks and opportunities in a given situation

What is a Warm Handoff?

• Ensure our Customers and fellow Associates have the right information, which sets your team up for success and leads to efficient execution.

• Handing off a customer without a introduction of the new sales consultant or situation

• The process of transferring a customer with minimal collaboration between sales consultants

• The process of transferring a customer without any communication between sales consultants

How many seconds dose it take to from a first impression?

• 10000000 seconds

• 30 seconds

• 75 seconds

• 1 second

What does the G stand for in GREAT?

• Be Giraffe

• Be

• Be Genuine

• Be Good

What does the E stand for in GREAT?

• Be Eager

• Be Empathetic

• Be Elastic

• Be Excellent

What does the T stand for in GREAT?

• Be Terrific

• Be Tremendous

• Be Timeless

• Be Trustworthy