Introduction to customer service

Introduction to customer service

University

10 Qs

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Introduction to customer service

Introduction to customer service

Assessment

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University

Practice Problem

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Created by

Hajar Mohamad

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10 questions

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1.

MULTIPLE CHOICE QUESTION

2 mins • 1 pt

A good _______________ is essential to a business when providing customer service.

speaking voice

attitude

first impression

hair style

2.

MULTIPLE CHOICE QUESTION

2 mins • 1 pt

A key benefit from offering good customer service is

Lower costs

Repeat business

Reduced tax

Angry customers

3.

MULTIPLE SELECT QUESTION

2 mins • 1 pt

Good customer service helps to

Build the company brand

Create trust with customers

Reduce customer complaints

Improve reputation of the company

4.

MULTIPLE CHOICE QUESTION

2 mins • 1 pt

The ability of knowledgeable, capable, and enthusiastic employees to deliver products and services to their internal and external customers in a manner that satisfies identified and unidentified needs. This statement refers to

Service economy

Customer service

Customer-focused organization

Service sector

5.

MULTIPLE CHOICE QUESTION

2 mins • 1 pt

Organizations and individuals involved in delivering service as a primary product. This statement refers to

Service economy

Customer service

Customer-focused organization

Service sector

6.

MULTIPLE SELECT QUESTION

2 mins • 1 pt

Which of the following are the characteristics of customer-focused organization?

They have and support external customers only

Their focus is on determining and meeting customer needs

Information, products and services are easily accessible by customers

Management and systems support and reward employees

7.

MULTIPLE SELECT QUESTION

2 mins • 1 pt

Which of the following are the internal customers?

Coworkers

Vendors

Bosses

End users

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