Negotiations and Rejections

What are our main goals when dealing with conflict?

• be understanding

• highlight both advantages and disadvantages

• try to reach the best possible outcome

• continue arguing endlessly

Which of these phrases shows a bad way to resolve a conflict?

• It looks like we’ve got a communication problem, let me clarify what we agreed on.

• Are you authorised to do a deal with me? Can you sign the contract? If not, you can leave now, there’s the door.

Which of these phrases shows a good way to handle rejection?

• We sincerely hope we can discuss this further in the future when we have mutual interests.

• I'll have you know that my products are the most in-demand right now and you're making an awful choice not proceeding with this decision.

"We'd like to reach a deal with you today."

This is an expression of...

• 
  starting your position

• 
  exploring your position

Which of the following is an expression of making offers?

• We'd be prepared to offer you a better price if you increased your order.

• I'll have to consult my colleagues about that.

Which of the following is an expression of accepting an offer?

• I think we've covered everything

• Sounds a good idea to me. As long as we...

"Unfortunately, we appear to be unable to settle our differences."

This is an expression of...

• Accepting an offer

• Refusing an offer

Which of the following is an expression of closing the deal?

• I think we've gone as far as we can

• We look forward to a successful partnership