Professional Development and Applied Ethics (PDAE) Final Examination

A term created by two researchers - Peter Salavoy and John Mayer - and popularized by Dan Goleman in his 1996 book of the same name. It is defined as the ability to be aware of, name, and manage one's emotions.

An unavoidable outgrowth of group life, for by entering into relations with others we must negotiate and renegotiate our undertakings and our outcomes.

It is defined in many ways. The Latin word 'conflictus', a "striking together with force", implies disagreement, discord, and friction among members of a group; interaction where words, emotions, and actions "strike together" to produce disruptive effects.

This type of conflict happens when people have misunderstandings with each other.

This type of conflict occurs when people disagree about certain issues. This can occur when each of two individuals knows what each other want, but neither can achieve their own goals without preventing the other from achieving theirs.

This type of conflict is caused when personalities within a group clash. It is essentially a struggle between two people that is characterized by name calling and blaming. Ego conflict puts the other on the defensive and tends to ignore the original issue.

Conflict within the individual.

An overt expression of tensions between goals or concerns of one group or those of another group. There are opposing interests, group boundaries or group differences involved.

The practice of being able to identify and handle conflicts sensibly, fairly, and efficiently.

This is the win-lose approach.