Zoom CC Quiz

Which of the following is a feature of Zoom Contact Center?

• Omnichannel support

• Analytics dashboard

• Zoom platform integration

• All of the above

A line of customers waiting to be connected to an agent.

• Queue

• Engagement

• Disposition

• Omnichannel

A method of tagging engagements by assigning them as a particular category

• Engagement

• Omnichannel

• Disposition

• Queue

Communication through any means of contact

• Queue

• Agent

• Engagement

• Omnichannel

The person who handles the incoming and outgoing contact center engagements with customer

• Supervisor

• Agent

• Queue

• Leader

An interaction between customer and an agent

• Engagement

• Queue

• Interaction

• Call

The person who has direct frontline responsibility for a group of agents and queues

• Team Leader

• Agent

• Supervisor

• Manager