Kelsey Quiz

As a company, we refer to Kelsey as our...

• Leasing Support

• AI Tool

• Virtual Leasing Assistant

• Little Robot

Is Kelsey a real person?

• No, she is a robot.

• She is a combination of Artificial Intelligence and an outbound call center.

• Yes, she is on the marketing team.

• Maybe...

How many days does Kelsey follow up with a potential customer before she passes the guest card back to the House account? 

• 6 Days

• 5 Days

• 4 Days

• 3 Days

• It feels like forever.

What is Kelsey’s number one goal? 

• Upset the customer.

• Obtain a lease.

• Qualify the needs of the customer.

• Schedule a tour.

When is Kelsey assigned to guest cards? 

• 1. Kelsey is assigned to all first time callers and email guest cards as soon as they are created.

• 1. After a visit.

• 2. After we send our first introductory email template.  

• 4. Only when we assign her.

What happens when a customer already has a guest card in Knock and calls in to ask a question? Does Kelsey speak with that customer?

• Yes

• No

Kelsey can help schedule No Show Appointments.

• True

• False

Does Kelsey ever respond to our residents? 

• Yes, when a resident calls from a number not recognized in Knock, and presses 2 (interested in apartment homes). 

• Yes, when a resident calls from a number not recognized in Knock, and presses 3 (for residents and vendors). 

• Yes, Kelsey will always respond. 

• No, Kelsey only responds to prospects.