Elements of Communication Quiz

You should always do what at the end of an interview?

• Leave

• Shake their hands 

• Use the restroom 

• Thank them for their time. 

Answer explanation

At the end of an interview, it is important to thank them for their time.

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Which of the following elements must be considered when deciding the best method for delivering a message?

• how many people will receive the message

• whether a written record of the information is needed

• how quickly the receiver needs the information

• all of the above

Answer explanation

When deciding the best method for delivering a message, consider the number of recipients, the need for a written record, and the urgency. In this case, all of the above factors must be considered.

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Which of the following is a good way to improve listening skills and understand a message?

• facing the sender

• avoiding eye contact

• interrupting the speaker

• all of the above

Answer explanation

To improve listening skills and understand a message, it is important to face the sender. This allows for better focus and engagement with the speaker.

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Which of the following are nonverbal forms of communication?

• Facial expression

• Posture

• Tone of voice

• Touch

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Match the following methods of communication

• Conversation

• Written

• Email

• Nonverbal

• "Do Not Disturb" Sign

• Visual

• Eye Contact

• Digital

• Office Memo

• Verbal

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True or False:

The attitude projected by a person's tone of voice is a type of communication.

• TRUE

• FALSE

Answer explanation

The attitude projected by a person's tone of voice is a type of communication. The correct choice is TRUE.

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True or False:

Body language is messages sent through gestures, facial expressions or posture.

• TRUE

• FALSE

Answer explanation

Body language is the nonverbal communication of messages through gestures, facial expressions, and posture. It provides valuable insights into a person's thoughts and feelings. In this case, the correct choice is TRUE, as body language indeed involves sending messages through these nonverbal cues.

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What does non-verbal communication mean?

• What others say to us when meeting

• All unwritten and unspoken messages

• Text messages

Answer explanation

Non-verbal communication refers to all unwritten and unspoken messages, including body language, facial expressions, and gestures.

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What is verbal communication?

• Phone call

• Voicemail

• In-person communication

• All

Answer explanation

Verbal communication refers to the exchange of information through spoken words. In this case, the correct choice is 'All', as it includes phone calls, voicemails, and in-person communication.

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Which of these is NOT an example of a verbal communication skill

• The speed of our speech

• Eye contact

• Language used

• Volume of speech

Answer explanation

Eye contact is not an example of a verbal communication skill.

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