Follow up Management KC

Select the correct scenarios while setting the follow ups for any customer you have spoken to.

• Always ask the customer regarding follow up timings.
• Set the follow at any random timings after 4 hours.
• Don't set any follow up and ask the customer to call back whenever he/she is available.
• None of the above

How many follow ups we are supposed to do before rejecting the lead?

• Atleast 3
• 1
• 0
• None of the above

How much percentage of sales is made during the first point of contact?

• 12%
• 50%
• 2%
• 20%

If any customer's User state is showing DISGUISE, what does it mean, and can we tell the customer about it?

• DISGUISE means the customer is a Broker & we can tell the customer about it
• DISGUISE means the customer is not yet verified on Nobroker & we can't tell the customer about it
• DISGUISE means the customer has already taken our paid plans
• None of the above

If the customer pays for the plan after 7 PM, when will the customer get the call?

• Before 11 PM on the same day.
• Next day before 10 AM.
• Next day between 11 AM to 1 PM.
• None of the above

What's the minimum gap we should keep between 2 follow ups?

• Atleast 10 mins
• No Gap, set all the follow ups at the same time
• Atleast 1 day
• None of the above

What's the best approach when the customer doesn't sound interested to take any of the package?

• Argue with customer on why he doesn't want any plans.
• Don't get defensive and politely ask the customer to save your number and get in touch with you in future for any concerns.
• Push the customer to get the plan right now.
• None of the above.

How should we close the call of an uninterested customer?

• Just disconnect the call and reject the lead.
• Ask the customer if he needs any help and reject the lead
• Send the payment link of the plan that was pitched and ask the customer to go through the same in the future when he needs assistance of Nobroker
• None of the above.

What all information any Owner's property insights or Activity on the property provides?(Select more than one correct options)

• Unique views on the property
• How many people have shortlisted the property
• How many active properties are available
• How many people have contacted the owner