Business Communication Basics

Which of these reasons showcase the importance of business communication?

• It is used to convey important messages

• It prevents misunderstandings and conflicts

• It helps you talk about interests

• It improves the workflow of the company

How many types of communication typically exist?

• 4 - verbal, non-verbal, visual, written

• 2 - written and verbal

• 3 - verbal, visual, written

• 5 - verbal, oral, non-verbal, visual, written

Which of these is an example of verbal communication?

• Using presentations to enhance your speech

• Using a variety of words to convey meaning while speaking

• Writing a comprehensive report

• Noticing how a person reacts physically to your words

Which of these is an example of non-verbal communication?

• Sending out an invitation for a meeting to your boss

• Playing a video clip to convey meaning

• Moving around in your seat while presenting, which showcases nervousness

• Avoiding jargon

Which of these is an example of visual communication?

• Providing pictures to your audience which accompany your speech

• Writing promotional materials for your next product

• Playing with your hair while talking to your boss

• Having an open discussion after a meeting

Which of these is an example of written communication?

• Rejecting an idea during a meeting

• Blushing while speaking to superiors

• Using graphs and figures to present statistics

• Making a meeting agenda for your colleagues

Which of these two emails showcases improper business communication?

• 
• 

Which of these two emails showcases proper formal communication?

• 
• 

Which of these two sentences has a stronger meaning than the other?

• It is obvious there are problems with our systems

• Quite evidently problems with our systems have been encountered.

Which of these two sentences has a weaker meaning than the other?

• Retaining law firms over the Internet posed to be a problem.

• There seems to be an issue with retaining law firms over the Internet.