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HT Unit 1.01 Quiz Review

Authored by David Libera

Business

9th - 12th Grade

Used 7+ times

HT Unit 1.01 Quiz Review
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30 questions

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1.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

Mary works in the lodging segment where she directs the employees who clean the sleeping rooms and public areas. Which is Mary's position?

Property supervisor
Maintenance manager
Front–desk supervisor
Housekeeping manager

2.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

Which type of behavior involves establishing eye contact with hotel guests?

Vocal
Critical
Cultural
Nonverbal

3.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

As a front-desk employee, Ben is courteous, patient, and helpful with all of the hotels' guests. Which behavior is Ben exhibiting?

Interpersonal skills
Favorable ethical traits
A positive sales aptitude
An appropriate use of humor

4.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

Jason provides tours to over 300 people at the historical governor's mansion daily. Which benefit of working in the tourism industry is he experiencing?

Contacting buyers
Visiting attractions
Working with people
Planning conferences

5.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

How can a travel agent make a positive impression on clients?

Ask very personal questions
Suggest several travel options
Focus on many tasks at one time
Maintain a professional appearance

6.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

Daniel is the executive chef for a resort that is located near Phoenix, Arizona. Which professional association is Daniel most likely to join?

Wellness Council of America
Meeting Professionals International
The National Restaurant Association
Association for Convention Operations Management

7.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

Which skill is important for a successful professional in the hospitality and tourism industry to possess?

Creativity
Delegation
Communication
Mathematical

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