HT Unit 1.01 Quiz Review

Mary works in the lodging segment where she directs the employees who clean the sleeping rooms and public areas. Which is Mary's position?

• Property supervisor
• Maintenance manager
• Front–desk supervisor
• Housekeeping manager

Which type of behavior involves establishing eye contact with hotel guests?

• Vocal
• Critical
• Cultural
• Nonverbal

As a front-desk employee, Ben is courteous, patient, and helpful with all of the hotels' guests. Which behavior is Ben exhibiting?

• Interpersonal skills
• Favorable ethical traits
• A positive sales aptitude
• An appropriate use of humor

Jason provides tours to over 300 people at the historical governor's mansion daily. Which benefit of working in the tourism industry is he experiencing?

• Contacting buyers
• Visiting attractions
• Working with people
• Planning conferences

How can a travel agent make a positive impression on clients?

• Ask very personal questions
• Suggest several travel options
• Focus on many tasks at one time
• Maintain a professional appearance

Daniel is the executive chef for a resort that is located near Phoenix, Arizona. Which professional association is Daniel most likely to join?

• Wellness Council of America
• Meeting Professionals International
• The National Restaurant Association
• Association for Convention Operations Management

Which skill is important for a successful professional in the hospitality and tourism industry to possess?

• Creativity
• Delegation
• Communication
• Mathematical

Which traits do effective employees of the hospitality and tourism industry exhibit when they communicate with customers?

• Patience and empathy
• Initiative and indifference
• Inflexibility and self-confidence
• Enthusiasm and passive listening

Who is responsible for looking to see what assignments were given out when you, the student, are absent

• My teacher
• My Parent / Guardian
• Me, the student, because I am in high school now and should be responsible enough to check my Canvas home page to see what I missed
• My Friend, who was in class the day I was absent.

If I do not get my assignments submitted by the cut off date and time, it is ok because Mr. Libera will open it back up for me, even though I had time to complete it in class and just chose not to.

• True
• False