9.4 Case Challenge Review
Quiz
•
Other
•
9th Grade
•
Medium
Erica Benjamin
Used 1+ times
FREE Resource
15 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
What is the Competency for this Case Challenge?
Critical & Analytical Thinking
Effective Collaboration
Cultural Agility
Creativity & Innovation
2.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
What is the Analytical Tool for this Case Challenge?
The Customer Journey Map
Design Thinking Process
Simple Surveys
Strategic Planning Tool
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is the company for this case?
Save-A-Lot
Arby's
McDonalds
The Home Depot
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
All interactions a customer has with a company beginning before a purchase is made and continuing through, and after a purchase.
Customer Experience
Customer Loyalty
Customer Service
Market Research
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Restaurants that sell food quickly and affordably. They usually have dine-in and drive-thru options
Quick Service Restaurant
Speedy Kitchen
Fast Casual Restaurant
Sit Down Restaurant
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Restaurants that sell higher-priced food, dine-in seating, good service, and not typically have drive-thru service
Quick Service Restaurant
Fast Casual Restaurant
Fast Food
Dine In
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Arby's took the best of QSR and fast casual dining and created what type of dining experience?
True casual
Quick Service Casual
Faster Service
Fast Crafted
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