Unit 304: Promote and sell products and services to clients

Keeping ahead of new trends in the industry is referred to as:

• Updating professional log

• Personal industrial development

• Updating product knowledge

• Continued professional development

Which Act states that product prices must be clearly displayed?

• Consumer Safety Act

• Prices Act

• Trade Descriptions Act

• Sale and Supply of Goods Act

Notifying the client where the product was made comes under which Act?

• The Prices Act

• The Trades Description Act

• The Supply of Services and Goods Act

• The Consumer Safety Act

Which of the following demonstrates an open question?

• What is your contact number?

• How do use your cleanser in the morning?

• Is this the correct product for your skin?

• Do you like the texture of the product?

Which one of the following requires that goods must be 'of satisfactory quality'?

• Trades Description Act

• Supply of Goods and Services Act

• Consumer Safety Act

• Sale and Supply of Goods Act

Which one of the following is an example of a closed question?

• How do you exfoliate your face?

• Why do you feel your skin is sensitive?

• Have you used a moisturiser today?

• When do you cleanse your face?

Which of the following is a feature of a good moisturiser?

• Contains a high SPF which helps protect the skin

• It is thin and watery

• It leaves the skin feeling tight and dry

• Exfoliates the skin mildly

Which of the following explains a benefit of a cleanser?

• The shining chic packaging

• The low cost

• It exfoliates without irritating

• It contains aloe for soothing

Which one of the following demonstrates good selling techniques?

• knowing the product range and listening to the client

• referring to a senior therapist with arms folded

• listening to the client and using hard sell techniques

• talking in jargon and speaking over the client

Which of the following could be recommended to a client with dry hands?

• Massaging with cuticle cream

• Warm paraffin wax treatment

• Exfoliating with abrasive cream

• Astringent, cooling hand mask