MSV - Wasla Jan 2024

When we want to search for any order from any merchant in the marketing sheet, we have to get the ASIN first.

• True

• False

If the customer complains that his points have been decreased for an unknown reason and it's not found in the rejection sheet, what shall we do?

• Give the customer the missing points

• Ask for the last order id

• Create a ticket to the QA team

• None of the answers is correct

The customer asks us about points that have been added to him by mistake, we will ask for a screenshot of the History and we will raise a ticket to the ops team, what is the SLA?

• 24 hours

• 3 business days

• 5 business days

• 7 business days

Customer asks why his cashback has been rejected and we informed him that the T&C were not followed correctly, the chat label here will be?

• Cashback_Inquiry_Rejected instructions not followed

• Cashback_complaint_Rejected instructions not followed

What does this label mean "Cashback_Complaint_Needs to be assigned"?

• The order Items were found in the marketing sheet

• The order is from Amazon

• The points have not reflected in the customer's wallet

• All the answers are correct