PRE - EXAM - FUNDAMENTALS OF LODGING OPERATIONS

Which department is responsible for maintaining cleanliness and order in guest rooms?

• Housekeeping

• Front office

• Reservations

• Maintenance

What is the purpose of a hotel's revenue management?

• Maximizing income and profit

• Employee training

• Guest entertainment

• Building maintenance

What is the primary purpose of a front desk in a hotel?

• Check-in and check-out

• Room service

• Housekeeping

• Marketing

What is the primary function of a night auditor in a hotel?

• Auditing financial transactions

• Managing reservations

• Room service

• Guest entertainment

Which department is responsible for handling guest complaints?

• Guest Services

• Marketing

• Housekeeping

• Maintenance

In the context of hotel ratings, what does the term "AAA" stand for?

• American Automobile Association

• Always Affordable Accommodations

• Association of Accommodation Agencies

• Advanced Amenities Alliance

In the hotel industry, what does the term "occupancy rate" refer to?

• Percentage of rooms sold

• Number of staff members

• Size of the hotel lobby

• Reservation duration

What is the purpose of a hotel's loyalty program?

• Rewarding repeat guests with benefits

• Charging extra fees

• Room decoration

• Staff training

What is the primary function of a key card in a hotel?

• Granting access to guest rooms

• Room decoration

• Making reservations

• Employee training

What does the term "group booking" refer to in the hotel industry?

• Reserving multiple rooms for a single reservation

• Booking a room for a single guest

• Employee training programs

• Offering discounts to groups of staff members