JW Tools

This status is used when we (Justworks) is waiting on a response from a customer.

• Open

• Pending

• On-Hold

• New

To make outbound calls in the Talkdesk app, this icon must be enabled:

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1. An Internal Note is used for direct communication with our customers.

• True

• False

The JIRA project that is used to make a ticket regarding Medical, Dental, and Vision is known as a _ _ _ Ticket

Circle what button is used to assign a ticket to yourself?

There is a minimum limit of 2 tags required for each Zendesk interaction.

• True

• False

Identify the  2 ways you can set a reminder for a Zendesk Ticket.

• Reminders App

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• 
• Apply Macro

This status is used when there is information that has been requested from an internal team or source

• Open

• Solved

• On-Hold

• Pending

1.  I should be logged in to TalkDesk when I start working in the morning, no matter if I am taking calls or not.

• True

• False

Draw where to find if someone has reached out to Justworks in the past and where to find these interactions