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9/17
Quiz
•
Other
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Professional Development
•
Easy
Dominique Adrien
Used 10+ times
FREE Resource
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31 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Local channels provide content specific to a region or city including local news, weather, and sports programming.
True
False
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
CCKM is DIRECTV's customer service knowledge base.
True
False
3.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
What are the four (4) most popular packages?
Entertainment, Classic, Ultra, and Premium.
Entertainment, Choice, Ultimate, and Premier.
Basic, Classic, Ultimate, and Preload.
4.
MULTIPLE CHOICE QUESTION
10 sec • 1 pt
When is a warmly welcome is done with a customer?
In the middle of the call
At the end of the call
At the beginning of the call
5.
MULTIPLE CHOICE QUESTION
10 sec • 1 pt
Spanish Language packages are ____
Included
Add-Ons
Free
6.
MULTIPLE CHOICE QUESTION
10 sec • 1 pt
Local channels provide content specific to a region or city including local news, weather, and sports programming.
True
False
7.
MULTIPLE CHOICE QUESTION
10 sec • 1 pt
The Premium Channels are ?
Starz
Cinemax
Showtime
All the above
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