9/17

Local channels provide content specific to a region or city including local news, weather, and sports programming.

• True

• False

CCKM is DIRECTV's customer service knowledge base.

• True

• False

What are the four (4) most popular packages?

• Entertainment, Classic, Ultra, and Premium.

• Entertainment, Choice, Ultimate, and Premier.

• Basic, Classic, Ultimate, and Preload.

When is a warmly welcome is done with a customer?

• In the middle of the call

• At the end of the call

• At the beginning of the call

Spanish Language packages are ____

• Included

• Add-Ons

• Free

Local channels provide content specific to a region or city including local news, weather, and sports programming.

• True

• False

The Premium Channels are ?

• Starz

• Cinemax

• Showtime

• All the above

DIRECTV DEPORTES is NOT an Add-On.

• True

• False

What TV service you will be selling?

• Infinity

• Comcast

• Directv

Which package is NOT a Directv base package?

• Entertainment

• Choice

• Ultimate

• Popular