Nature and Concept of Management

Technical skills are most important for which of the following?

• Middle Managers

• First Time Managers

• Top Managers

• Retired Managers

Planning, organizing, directing and controlling are the:

• Functions of Management

• Results of Management

• Goals of Management

• Downfall of Management

Distinguishes a managerial position from a non-managerial one

• Manipulating others

• Coordinating and integrating others' work

• Concern of the law

• Increasing efficiency

Which of the following is not included in our definition of management?

• Working with and through people

• Balancing efficiency against effectiveness

• Achieving organizational objectives

• Working within a changing environment

The most effective leader is one who:

• makes managerial decisions without consulting others

• works with managers and employees to make decisions

• has the leadership style most appropriate to the situation and the employee involved

• none of the choices is correct

It is directing the work activities of others.

• Controlling

• Leading

• Organizing

• Planning

Which one is not interpersonal managerial role?

• Leader

• Spokesperson

• Liaison

• Figurehead

When call center managers spend much of their time monitoring customer calls and giving employees feedback about how to improve their dialogue with customers in the future, these managers are using __________ skills.

• Conceptual

• Technical

• Situational

• Ethical

One of the earliest and most enduring descriptions of managerial roles comes from:

• Henry Mintzberg

• Peter Drucker

• Jack Welsh

• Adam Smith

Which statement is wrong?

• Disseminator role is under Interpersonal managerial roles

• Entrepreneur role is under Decisional managerial roles

• Negotiator role is under Decisional managerial roles

• Leader role is under Interpersonal managerial roles