"The Art of Small Talks"

What is Small Talk?

• The art of casually chatting with others, especially those we don't know well.

• Talking about politics to spark interest.

• The art of interrupting others, especially those we don't know well.

• Just nod and smile.

What is the importance of body language in communication?

• It helps to convey emotions and feelings.

• It has no impact on communication.

• It is only important in formal settings.

• It is only important in written communication.

What is the significance of active listening in communication?

• It helps in understanding the speaker's perspective.

• It is not important in effective communication.

• It leads to misunderstandings.

• It is only important in group discussions.

How does non-verbal communication impact interactions?

• It can convey more meaning than verbal communication.

• It is not relevant in communication.

• It is only important in formal settings.

• It is only important in written communication.

What are the three (3) non-verbal ques in small talks?

• • Facial expressions

• • Gestures

• "Thank you"

• • Posture

Select the best response to this statement:
"I really enjoyed the meal. The flavors were amazing!"

• Thank you! I'm glad you enjoyed it. The flavors really came together nicely.
• I'm glad you liked it. I didn't think the flavors were anything special.
• I'm sorry you didn't like it. I thought the flavors were a bit off.
• Yeah, I didn't think the flavors were anything special. It was just okay.

Select the best response to this statement:
"The presentation of the dish was beautiful!"

• Thank you!
• I don't care

Select the best response to this statement:
"The food is too salty!"

• I will fix it right away.

• I don't think it's too salty, you're just being picky.
• It's not my fault, you should have told me earlier.
• I apologize for the inconvenience. I appreciate your feedback. I'll make sure to adjust the seasoning to better suit your taste. Thank you for bringing it to my attention.

Select the best response to this statement:
"The service and staff were amazing!"

• I'm sorry to hear that.
• Thank you for your kind words!
• I don't care about your opinion.

______ Listening