CX Quiz

Which metric measures a customer’s feelings about specific interaction with a support team?

• NPS
• Customer Retention Score
• Quality
• CSAT
• Word-of-mouth

Which of these countries is CARS24 NOT present in?

• Thailand
• UAE
• Australia
• Indonesia
• India

What is Basit's favourite TV series?

• Friends
• Brooklyn 99
• He only watches cartoons

Which metric measures how likely a customer is to recommend a company, product, or a service to a friend or colleague?

• Customer satisfaction score
• Word of mouth
• Net Promoter Score
• Referral

When was CARS24 founded?

• 2010
• 2015
• 2007
• 2017

How do you measure the percentage of issues resolved immediately by customer service agents?

• Avg Handle Time
• First Response time
• First Contact Resolution
• CSAT

Which team member has the longest tenure with CARS24?

• Punam
• Preeti
• Saumya
• Basit

Which of these cities is CARS24 Hub NOT present in?

• Ludhiana
• Coimbatore
• Agra
• Surat
• Vizag

Who is the newest member of our CX team?

• Ranjana
• Bharat
• Shanawaz
• Subhash

Are you aware of your performance metrics?

• Yes, I know both my input and output metrics
• Not sure
• I only know my output metrics
• I only know my input metrics