Quiz FO 26 Jan 2024

Quiz FO 26 Jan 2024

Professional Development

20 Qs

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Quiz FO 26 Jan 2024

Quiz FO 26 Jan 2024

Assessment

Quiz

Education

Professional Development

Practice Problem

Medium

Created by

Fajar Pratama

Used 4+ times

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20 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

10 sec • 10 pts

Which department receives orders to deliver food and beverages to the guests' rooms?

House Keeping

Front Office

Food & Beverage

Kitchen

2.

MULTIPLE CHOICE QUESTION

10 sec • 10 pts

Which one of the following is a record of financial transactions taking place between a guest and the hotel?

Folios

Ledgers

Guest Accounts

Vouchers

3.

MULTIPLE CHOICE QUESTION

10 sec • 10 pts

If a hotel accepts more bookings than the hotel can accommodate for a particular period,

it is known as:

Occupation

Upselling

Overbooking

Reservations

4.

MULTIPLE CHOICE QUESTION

10 sec • 10 pts

Which of the following things should make guests comfortable?

Asking Personal Questions

Laughing at Guest

Staring at Guest

Talking with Smile

5.

MULTIPLE CHOICE QUESTION

10 sec • 10 pts

What should be considered while checking for availability of room?

Your Personal Relations with Guest

Guest Request

Behavior of Guest

None of the Above

6.

MULTIPLE CHOICE QUESTION

10 sec • 10 pts

Which of the following things are required for completing the registration details?

Tariff Details

Meal Plan or Payment Method

Room Type

All of the Above

7.

MULTIPLE CHOICE QUESTION

10 sec • 10 pts

Late Night registrations must be handled according to...?

Your Mood

Customer Mood

Anyway You Want

Hotel Policy

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