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Customer Service Excellence

Authored by Luyis Soo

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University

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Customer Service Excellence
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15 questions

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1.

MULTIPLE CHOICE QUESTION

45 sec • 1 pt

What is the values of Sodexo?

Service Spirit

Spirit of Progress

Team Spirit

All of the above

2.

MULTIPLE CHOICE QUESTION

45 sec • 1 pt

What is the purpose of Sodexo?

To be the best food services provider

To create a better everyday for everyone to build a better life for all

To build a better day and life

To serves client better

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Product (quality & presentation of foods) is more important than the Service?

The statement above is True or False?

True

False

4.

MULTIPLE CHOICE QUESTION

45 sec • 1 pt

Who are our customers?

Someone to whom we provide:

People, Service & Information

Anyone we know

The one who pay us money

Product, Service & Information

5.

MULTIPLE CHOICE QUESTION

45 sec • 1 pt

What is key of Customer Service?

Serves only when you feel happy

Ignore rude customers

Treat others the way you want to be treated

I don't care!

6.

MULTIPLE CHOICE QUESTION

45 sec • 1 pt

Customers are changing nowadays.

Which of the following is the best service experience?

Basic

Unexpected Good

Expected Good

Desired

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

The first rule of Five golden rules of customer service is about "how to make the right impression".

Is this statement True or False?

True

False

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