Ch. 3 Interpersonal Skills

Which of the following is an example of nonverbal communication?

• spoken words

• tone of voice

• written letter

• social media post

Which of the following is not part of active listening?

• reflecting the person’s feelings

• making eye contact

• paraphrasing the message

• thinking about what you will say next

Which of the following is an effective nonverbal refusal skill?

• avoiding eye contact

• talking quietly

• saying no

• standing up straight

Verbal communication involves sending a message through:

• Facial expressions

• Written words

• Spoken words

• None of the above

What is the key element missing in communication solely through text messages or emails?

• Tone of voice

• Facial expressions

• Both a and b

• Neither a nor b

Which of the following is NOT an example of nonverbal communication?

• Eye contact

• Smiling

• Volume of voice

• Typing speed

What communication challenges arise when you cannot see or hear the other person?

• Increased clarity

• Reduced miscommunication

• Higher understanding

• Increased risk of misunderstanding

How can online communication incorporate nonverbal cues?

• Emoticons

• Capitalized words

• Audio messages

• All of the above

What are the two key steps involved in active listening?

• Asking questions and paraphrasing

• Interruptions and not making eye contact

• Multitasking and judging the speaker

• Interrupting and changing the topic

What communication style avoids expressing needs and feelings directly and insult others?

• Passive

• Aggressive

• Passive-aggressive

• Assertive