LE2 U1 Communication Goals R\T

Which of the following is not a goal of communication?

• Enhanced professionalism

• Less personal stress

• More complaints

• Increased officer safety

Communication is both intentional and unintentional.

• True

• False

When the voice and role conflict, people will more often believe the ____________?

• Voice

• Role

• Body language

• Content

What accounts for 80-90% of all police complaints?

• Delivery

• Pitch

• Attitude

• Tone

Which is not one of the three types of code used?

• Voice

• Body language

• Role

• Content

Facial expressions, eye contact, and gestures fall under which of the three types of code?

• Paralanguage

• Nonverbal

• Language

• Symbols

Under kinetic communication, what percentage does body language make up of human communication?

• 7%

• 12%

• 65%

• 16%

A person is better able to control their nonverbal kinetic signals than their verbal kinetic signals.

• True

• False

Feedback helps with all of the following areas, except ________________?

• Decreasing productivity

• Lowering stress

• Lowering absenteeism

• Lowering turnover

Which is the third in the five stages of listening?

• Sense

• Interpret

• Evaluate

• Remember