Emotional Intelligence

What dose leveraging our emotional intelligence allows us to understand?

• Empathize and respond positively to our Customers unique needs

• The chemical composition of water
• The history of ancient Egypt
• How to fix a car engine

How do you Demonstrate self-awareness?

• By avoiding self-reflection and only focusing on external factors
• Greet and acknowledge every Customer with a warm and positive attitude.

• By constantly seeking validation from others and not reflecting on your own actions
• By ignoring feedback from others and only focusing on your own perspective

How do you How to Demonstrate self-regulation?

• Ignore responsibilities and procrastinate
• Give in to every impulse and desire
• Eat junk food and watch TV all day
• Remain calm and positive with every Customer, which fosters a warm and welcoming environment.

How do you Demonstrate Awareness of Others?

• By being indifferent to the feelings and perspectives of those around you
• By interrupting others and not letting them speak
• Empathize, respond appropriately and genuinely show you care.

• By ignoring others and only focusing on yourself

How do you build Relationships?

• Genuinely connect with Customers and communicate clearly to meet their needs and show you care

• By avoiding communication and keeping secrets
• By being dishonest and manipulative
• By ignoring others and focusing only on oneself

It only takes (a)   seconds to form a first impression. 

It takes _ subsequent positive encounters to change a negative first impression

(a)