TD Branch meeting 1.2024

If a student scores a 7 on the WhatsApp oral test, the final grade should be divided by 2 to determine the overall result.

• True

• False

If the teacher makes a mistake on the final WhatsApp test result and, for that reason, the student was misplaced, what do teachers have to do?

• If it's the B2B spreadsheet, send an email to the Digital BackOffice and ask to change the grade and the final result. If it's B2C, the email is sent to the Comercial Department.

• Go back to the correct spreadsheet (B2B or B2C), erase the wrong grade/result and place the new one(s).

What happens to students who still have missing grades after the Checkpoint Day?

• They take the Bonus Test.

• They are invited to attend the Make-up Day.

• They will need to wait for the next "etapa" to make up for the grade.

The Make-up Day is designated for students with missing grades (zeros) only.

• True

• False

The final Special Make-up is the former Bonus Test.

• True

• False

Customers who wish to enroll in the adult or conversation course must complete a written essay as part of the placement test.

• True

• False

Teachers have to correct WhatsApp written and oral tests.

• True

• False

If the teacher is on stand-by hours/recess hours and there is a no-show at a placement test, what does the teacher have to do?

• The teacher may leave the Zoom room and start correcting tests.

• Call the student/client.

• Keep the Zoom room open and correct pending WhatsApp tests and/or regular tests.

During recess hours/ stand-by hours, what do teachers have to do in case two students/clients are scheduled for the same time slot?

• Call the B.O. and ask them to reschedule one student.

• Politely ask the second student to wait in the Breakout Room while you end the first oral test.

• Use the main room to apply both tests.

What is the correct order to follow when I need to inform parents/students about low grades or absence problems?

• 1) Phone the student/parent.

  2) Register an "ocorrência".

  3) Send an email.

• 1) Register an "ocorrência".

  2) Send an email.

  3) Phone the student/parent.

• 1) Phone the student/parent.

  2) Send an email.

  3) Register an "ocorrência".

  4) Ask the BO to call.

• 1) Register an "ocorrência".

  2) Send an email.

  3) Phone the student/parent.

  4) Ask the BO to call.

  5) Ask the coordinator to call.