Conflict Management

The best conflict management style is

• A. The avoiding style
• B. The problem-solving style.
• C. The bargaining style
• D. The smoothing style

When you have been experiencing conflict with someone else, you should remember to

• A. Always apologize
• B. Always compromise
• C. Compromise, if needed
• D. Always argue

When experiencing conflict, you are always gonna build better relationships by compromising on the issues

• A. True
• B. Never true
• C. Mostly true
• D. True, in some cases

When experiencing conflict, you are always gonna build better relationships by compromising on the issues

• A. Problem-solving
• B. Communication
• C. Trust
• D. None of these

When experiencing conflict, you are always gonna build better relationships by compromising on the issues

• A. Using power
• B. Argument
• C. Communication
• D. None of these

The first thing that has to be done when resolving a conflict with someone is to

• A. Assertively but diplomatically state your perspective
• B. Brainstorm possible solutions to the problem
• C. Slap some sense into them
• D. Listen to their perspective

When resolving conflict, it becomes essential to make eye contact (most) in which of the following circumstances?

• A. When you are brainstorming
• B. When you are problem-solving
• C. When you are listening
• D. When you are assertively stating your point

You should use the forcing conflict management style when

• A. You need to arrive at a workable solution under time pressure
• B. A creative solution is critical
• C. Quick, decisive action is important
• D. People need to work through their emotions surrounding the conflict

What is the most useful question to ask to discover the interests of the other person?

• A. Why?
• B. When?
• C. What?
• D. Who?

What is the most useful question to ask to discover the interests of the other person?

• The avoiding style
• The problem-solving style
• The forcing style
• The bargaining style