BL12

Globalization

• Worldwide interdependence of resources, product markets, and business competition.

• Quantity and quality of work performance, relative to the resources used.

• Ability to do something better than the competition.

• Management approach focused on continuous improvement.

Competitive Advantage

• Worldwide interdependence of resources, product markets, and business competition.

• Quantity and quality of work performance, relative to the resources used.

• Ability to do something better than the competition.

• Management approach focused on continuous improvement.

Productivity

• Worldwide interdependence of resources, product markets, and business competition.

• Quantity and quality of work performance, relative to the resources used.

• Ability to do something better than the competition.

• Management approach focused on continuous improvement.

Total Quality Management:

• Worldwide interdependence of resources, product markets, and business competition.

• Quantity and quality of work performance, relative to the resources used.

• Ability to do something better than the competition.

• Management approach focused on continuous improvement.

Upside-down pyramid

• Customers on top, workers in the middle, supported by managers at the bottom

• Invisible barrier stopping minorities and women from leveling up in the workplace

• Research highlighting impact of social and psychological factors on productivity

• Obligation of the organization to act in ways that serve both its own interests and the interests of society at large

Corporate Social Responsibility

• Customers on top, workers in the middle, supported by managers at the bottom

• Invisible barrier stopping minorities and women from leveling up in the workplace

• Research highlighting impact of social and psychological factors on productivity

• Obligation of the organization to act in ways that serve both its own interests and the interests of society at large

Hawthorne Studies

• Customers on top, workers in the middle, supported by managers at the bottom

• Invisible barrier stopping minorities and women from leveling up in the workplace

• Research highlighting impact of social and psychological factors on productivity

• Obligation of the organization to act in ways that serve both its own interests and the interests of society at large

Glass ceiling effect

• Customers on top, workers in the middle, supported by managers at the bottom

• Invisible barrier stopping minorities and women from leveling up in the workplace

• Research highlighting impact of social and psychological factors on productivity

• Obligation of the organization to act in ways that serve both its own interests and the interests of society at large

Individual or group such as investors, employees, customers, and suppliers

who have an interest in the organization

Person responsible for the work of others,

providing support to achieve organizational goals